Homeplace Group produces, manufactures, distributes, and retails some of the finest values in products for industry, business, and direct consumers. Because of our commitment to satisfaction, and reputation, your Homeplace Group purchase may qualify for our Ltd. Lifetime Service Policy. Look for the green LIFETIME seal on the website of purchase.
Products you can depend on
This Ltd. Lifetime Policy covers manufacturing defects in the product you purchased directly from Homeplace Group Inc. In cases of multiple pieces, replacement of one piece does not automatically constitute the replacement of the other piece or pieces/units. This limited policy is provided to the original purchaser. Product must be clean, and free of any stains or damage as stains and/or damage will void the policy.
This Service Policy runs from the original date of purchase. Repair or replacement of the product, does not extend its limited policy or begin a new limited policy period.
If your purchased product fails due to a manufacturing defect, we will repair the product. HOMEPLACE GROUP INC. reserves the right to substitute materials or models of comparable quality and does not guarantee that the item of the replacement will match the existing piece. Transportation charges are the responsibility of the consumer, along with a Policy Service Fee (PSF).
Contact your Homeplace Group direct at supportathomeplacegroup.com and include clear and close pictures of the issue involved. Copy of proof of date and place of purchase will validate this policy service. All requests are subject to a Policy Service Fee and shipping charges. Next, we will let you know what the next steps would be. The Policy Service Fee allows us to expedite your claim digitally without requiring you to return the product back to us for inspection. Repeated attempts to file claims for the same item will void this privilege.
The policy coverage runs from the original date of purchase for the original purchaser, and must substantiate his or her purchase with an original, unaltered receipt. In the case of commercial clients, please refer to your purchase order. This policy is not transferable to subsequent owners.
Look for the Green LIFETIME seal on HOMEPLACE GROUP family of websites, marketplaces, and sales channels.